The matrix below shows the standard Service Level Options for Managed IT Services in Microsoft Environments that are provided by TCS Computer Services Limited or to see the full range of Managed Services offered, click here to see our Standard IT Managed Services Options for Microsoft Environments

TCS Managed Services Options Bronze
Essentials
Silver
Managed IT Services
Gold
Full Managed Services IT Services
Gold Plus
Unlimited Managed IT Services
Support Continuity Services
Daily systems checks & monitoring X X X X
Backups & Disaster Recovery X X X X
Windows Platform Maintenance X X X
Backup Testing Monthly
Software updates & Management X X
Security Checks & Testing Monthly Monthly Weekly Daily
Licensing Audit & Management X
Remote Assistance X X X X
Application Management X X X
IT Strategy Consulting Services X
On-Site support X
Qualified Technician’s Assistance X X X X
Live Chat X
Email Spam filter & Recovery X X
Online Backup Optional Optional X
Support Response Services
Manned Helpdesk & ticketing system X X X X
Incident tracking, prioritising & Closure X X X X
Full Time On-Site Engineer X
Assigned IT Technical Engineer X X
Unlimited On Site Assistance X
24×7 Emergency Support X
Support Administration Management Services
Monthly Systems report X X X
IT Strategy Planning meetings X X X X
Procurement & Installation X X
Equipment Replacement & Rental X
Infrastructure LifeCycle Management X X
Firewall built around Company’s needs X X X X